In general, written communication ________.
a. cannot use the "you" attitude
b. requires more tact than oral communication
c. allows the writer to adjust the message according to the audience's reaction
d. is only used when an informal approach is required
e. offers immediate feedback for a message
The answer to this question is b. requires more tact than oral communication
In written communication, we couldn't directly explain what we mean if there is a misunderstanding happen because we're not physically there when the receiver read it. Therefore, people need to be more careful in doing written communication compared to verbal.
